Last Updated: August 2026

At RSF Packaging, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request a quote, place an order, or communicate with our team.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the circumstances in which it may be shared.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you use our website or communicate with RSF Packaging.

Depending on the service or transaction, this information may include:

• Full name
• Business or company name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Product and packaging requirements
• Artwork, logos, and design files
• Order details
• Quote information
• Payment-related information
• Communications and correspondence with our team

We only request information that is reasonably necessary to provide our products, services, customer support, quotations, order processing, payment processing, and delivery services.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through our web server, analytics tools, cookies, or similar technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of your visit
• Pages viewed
• Referring website or page
• Pages visited before leaving our website
• General website usage information

This information may be used to help us understand how visitors use our website, maintain website security, identify technical problems, and improve our website and services.

2. How We Use Your Information

RSF Packaging may use the information we collect to:

• Respond to inquiries and requests for quotations
• Process and manage orders
• Prepare and manufacture custom packaging
• Review artwork and product specifications
• Communicate with you about your order
• Arrange shipping and delivery
• Process payments and transactions
• Provide customer support
• Respond to questions, complaints, or service requests
• Improve our website, products, and services
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business services unless permitted or required by applicable law.

3. Sharing of Information

RSF Packaging does not sell or rent your personal information to third parties.

However, we may share limited information with trusted service providers when it is necessary to operate our business or provide services to you.

For example, information may be shared with:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• IT and security service providers
• Professional service providers
• Analytics or website service providers
• Government, regulatory, or law enforcement authorities when legally required

These providers may only receive information that is reasonably necessary for the service they provide.

We may also disclose information when necessary to protect our legal rights, investigate suspected fraud or misuse, enforce our agreements, or comply with a valid legal request.

4. Payment Information

When you make a payment through our website or another payment service, your payment information may be processed by the applicable payment provider.

RSF Packaging does not intentionally store complete payment card details on its website unless specifically required and lawfully permitted for the applicable payment process.

Payment providers may have their own privacy policies and security practices. Customers should review the relevant provider's terms and privacy information when making a payment.

5. Artwork and Business Information

Because RSF Packaging provides custom packaging services, customers may provide artwork, logos, product information, branding materials, and other business-related files.

We use these materials to review, manufacture, and fulfill your order or provide the requested service.

We do not use customer artwork or business materials for unrelated purposes without appropriate authorization, except where disclosure is required by law or necessary to provide the requested service.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, maintain security, and provide a better browsing experience.

Cookies may allow our website to remember certain information about your visit and preferences.

Depending on your browser and applicable settings, you may be able to control or delete cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

7. Website Analytics

We may use analytics and similar technologies to understand how visitors interact with our website.

This information can help us identify popular pages, understand general visitor behavior, diagnose technical problems, and improve the performance and usability of our website.

Analytics providers may process certain technical information in accordance with their own privacy policies.

8. Data Security

RSF Packaging takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our website may use SSL/TLS encryption to help protect information transmitted between your browser and our website.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security against every possible security incident, unauthorized access, or data breach.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Business Transactions

If RSF Packaging is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or other business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy laws and contractual or legal requirements.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or resources.

These websites operate independently from RSF Packaging and may have their own privacy policies, terms, and security practices.

RSF Packaging is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children's Privacy

Our website and services are intended for businesses and general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Ask about how your information is being used
• Withdraw certain permissions or preferences where applicable
• Request information about certain disclosures of your personal information

Requests are subject to applicable legal requirements and may require verification of your identity.

To make a privacy-related request, please contact us using the information below.

14. Changes to This Privacy Policy

RSF Packaging may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date shown at the beginning of this policy.

We encourage visitors to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy or how RSF Packaging handles personal information, please contact us:

RSF Packaging
Email: sales@pvccustompatches.com
UK: 01273025397
USA: +1 332-232-3086

USA Office:

810 Richmond Road
Staten Island, NY 10304
USA

UK Office:

53 Western Rd
Hove BN3 1JD
United Kingdom

Canada Office:

80 Zenway Blvd
Woodbridge, ON L4H 0S5
Canada

Customer Support: Monday–Sunday, 9:00 AM–8:00 PM

We value your trust and are committed to handling your information responsibly while providing reliable custom packaging solutions and customer service.