Last Updated: August 2026

Welcome to RSF Packaging. These Terms & Conditions govern your use of our website and your purchase of products and services from RSF Packaging.

By accessing our website, requesting a quotation, placing an order, uploading artwork, or purchasing products from us, you agree to these Terms & Conditions and our applicable policies.

Please review these terms carefully before placing an order.

1. Acceptance of Terms

By using the RSF Packaging website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms should be read together with our other applicable policies, including our:

• Privacy Policy
• Shipping Policy
• Delivery Policy
• Return Policy
• Refund Policy

If you do not agree with these terms, please do not use our website or place an order.

RSF Packaging may update these Terms & Conditions from time to time. Changes may be made to reflect changes in our services, products, business practices, or applicable requirements. The updated version will be posted on this page with a revised "Last Updated" date.

2. Website Content & Copyright

Unless otherwise stated, the content available on the RSF Packaging website is owned by or licensed to RSF Packaging.

This may include:

• Text and written content
• Product descriptions
• Photographs and images
• Graphics
• Logos
• Illustrations
• Website designs
• Software
• Maps
• Product information
• Other website materials

You may not copy, reproduce, modify, publish, distribute, transmit, sell, or commercially use our website content without prior written permission from RSF Packaging.

Unauthorized use of our intellectual property may result in appropriate legal action.

3. Customer-Provided Artwork & Content

Customers may provide artwork, logos, photographs, designs, text, trademarks, or other materials for use in custom packaging orders.

By submitting such materials, you confirm that you have the necessary rights, licenses, permissions, or authorization to use and reproduce them.

You are responsible for ensuring that your submitted materials do not:

• Infringe copyright
• Infringe trademarks
• Violate intellectual property rights
• Contain unlawful material
• Contain fraudulent or misleading content
• Violate applicable laws or regulations

RSF Packaging is not responsible for determining whether customer-provided artwork is legally authorized for reproduction.

If a customer-provided design appears to infringe third-party rights or otherwise violates our policies, RSF Packaging may decline or cancel the order.

4. Prohibited Content

RSF Packaging reserves the right to refuse to print or manufacture designs that we reasonably believe contain:

• Illegal content
• Abusive or threatening material
• Obscene or excessively vulgar content
• Hate-related or discriminatory material
• Fraudulent material
• Unauthorized third-party intellectual property
• Content that violates applicable laws

We may request evidence that you have permission to reproduce third-party artwork, logos, trademarks, or other protected material.

5. Customer Information

Customers are responsible for providing accurate information when requesting a quotation or placing an order.

This may include:

• Name
• Business name
• Email address
• Telephone number
• Billing information
• Shipping address
• Product specifications
• Artwork
• Order quantities

Customers should review their information carefully before submitting an order.

RSF Packaging is not responsible for delays, additional costs, or delivery problems caused by inaccurate or incomplete information provided by the customer.

Our handling of personal information is described in our Privacy Policy.

6. Account & Password Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should not share your password with unauthorized individuals.

If you believe that your account has been accessed without authorization, please contact RSF Packaging as soon as possible.

7. Quotes & Product Pricing

Product prices, quotations, specifications, and availability may vary depending on the product requirements and order details.

A quotation may be based on factors including:

• Product type
• Dimensions
• Materials
• Quantity
• Printing requirements
• Finishing options
• Artwork
• Shipping destination
• Production requirements

Unless otherwise stated, a quotation does not constitute acceptance of an order until the required order details and payment have been confirmed.

RSF Packaging reserves the right to correct pricing or specification errors where necessary.

8. Payment

Unless otherwise agreed in writing, payment must be completed before production begins.

Production will generally begin only after:

1. Required order information has been received.
2. Final artwork/specifications have been approved.
3. Required payment has been successfully received.

Additional charges may apply where changes or additional services are requested after an order has been approved.

9. Custom Orders

Most RSF Packaging products are manufactured specifically according to customer requirements.

Custom orders may include specifications such as:

• Dimensions
• Box style
• Materials
• Colors
• Printing
• Artwork
• Finishing
• Quantity
• Special packaging requirements

Because these products are made specifically for the customer, custom orders may not be cancelled or returned after production has started except where permitted under our applicable Return and Refund Policies.

10. Artwork Approval

Customers are responsible for carefully reviewing their final artwork and digital proof before approving production.

Please check:

• Spelling
• Grammar
• Text
• Logos
• Colors
• Dimensions
• Images
• Layout
• Quantity
• Product specifications

Once final artwork has been approved, RSF Packaging will manufacture the order according to the approved specifications.

Customer-approved errors may not qualify for a return, replacement, or refund.

11. Printing & Color Variations

Customers understand that printed colors may vary slightly depending on the material, printing process, artwork, screen settings, and production conditions.

Digital previews may not always appear exactly the same as the finished physical product.

RSF Packaging will make reasonable efforts to reproduce approved artwork according to the selected printing specifications.

12. Printing Methods & Materials

RSF Packaging provides printing and manufacturing options based on the techniques and materials available for the selected product.

Customers may select from the available options presented by RSF Packaging.

Requests for printing methods, materials, finishes, or specifications that we do not offer may not be available.

13. Food & Beverage Packaging

Where RSF Packaging offers packaging intended for food or beverage use, customers are responsible for ensuring that the packaging is appropriate for their specific application and complies with applicable requirements.

Any specific food-contact, regulatory, or compliance claims should be confirmed with RSF Packaging before placing an order.

Customers should not rely solely on website descriptions when a particular regulatory certification or specification is required for their application.

14. Order Changes & Cancellation

Customers should contact RSF Packaging as soon as possible if they need to change or cancel an order.

Orders may generally be cancelled before production begins.

Once final artwork and specifications have been approved and manufacturing has started, cancellation may no longer be possible because materials, printing, labor, and production resources may already have been committed.

Any applicable cancellation or refund will be handled according to our Refund Policy and the circumstances of the individual order.

15. Shipping & Delivery

Shipping and delivery are subject to our current Shipping Policy and Delivery Policy.

Standard production generally takes approximately 8–12 business days after final artwork approval, depending on the product and order requirements.

Standard shipping transit generally takes approximately 3–5 business days after production and dispatch.

Estimated total turnaround is generally 10–15 business days after final artwork approval.

These timeframes are estimates and are not guaranteed delivery dates.

Delays may occur because of carrier issues, weather, customs, transportation disruptions, or other circumstances outside our reasonable control.

16. Returns

Because many RSF Packaging products are custom manufactured, returns are generally limited to qualifying circumstances.

A return may be considered where:

• The wrong product was delivered.
• A verified manufacturing defect exists.
• The order contains a significant production error caused by RSF Packaging.
• Products were damaged during shipping.

Return requests must generally be submitted within 7 days of delivery.

Please refer to our Return Policy for complete requirements and procedures.

17. Refunds

Refunds are handled according to our Refund Policy.

Custom orders are generally not eligible for refunds after production has started when the products have been manufactured according to the customer's approved specifications.

Where a refund is approved, it will normally be processed within 5–10 business days after approval.

The time required for funds to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

18. Damaged or Incorrect Orders

If an order arrives damaged or contains incorrect products, customers should contact RSF Packaging promptly and provide:

• Order number
• Description of the issue
• Photographs or videos
• Shipping and delivery information

Claims will be reviewed according to our Return Policy and applicable shipping terms.

19. Taxes & Duties

Applicable sales taxes, VAT, import duties, customs charges, brokerage fees, or other government-imposed charges may apply depending on the customer's location and the nature of the transaction.

For international shipments, customs duties, taxes, and related charges may be the responsibility of the recipient unless otherwise agreed in writing.

Customers who claim tax-exempt status may be required to provide valid documentation.

20. User Conduct

Users must not use the RSF Packaging website for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

Users must not attempt to:

• Gain unauthorized access to our systems
• Interfere with website functionality
• Upload malicious software
• Submit fraudulent information
• Misuse another person's account
• Copy protected website content without permission
• Upload unlawful or infringing material

RSF Packaging may suspend or terminate access to the website or decline an order where we reasonably believe these terms have been violated.

21. Limitation of Liability

To the extent permitted by applicable law, RSF Packaging will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Where RSF Packaging is determined to be responsible for a verified product or production issue, the applicable remedy will be handled according to the relevant order terms and our Return or Refund Policies.

22. Indemnification

To the extent permitted by applicable law, customers agree to be responsible for claims, losses, damages, or reasonable costs arising from:

• Customer-provided content that infringes third-party rights
• Unauthorized use of copyrighted or trademarked material
• Violation of these Terms & Conditions
• Fraudulent or unlawful use of the website
• Misuse of customer accounts
• Other actions for which the customer is legally responsible

Nothing in this section limits rights or protections that cannot legally be waived.

23. Third-Party Websites

Our website may contain links to third-party websites or services.

These third-party websites operate independently and may have their own terms, privacy policies, and security practices.

RSF Packaging is not responsible for the content, availability, or privacy practices of third-party websites.

24. Business & Reseller Programs

RSF Packaging may offer business, wholesale, or reseller opportunities from time to time.

Any reseller discount, pricing, membership, minimum order requirement, or program benefit will be subject to the specific terms provided for that program.

Resellers are responsible for determining their own selling prices, marketing activities, customers, taxes, and business obligations.

Failure to resell purchased products does not automatically create a right to return or refund.

25. Product Availability

Product availability, specifications, materials, printing methods, and finishing options may change from time to time.

RSF Packaging reserves the right to modify or discontinue products or services where reasonably necessary.

If a significant change affects an already-confirmed order, we will work with the customer to determine an appropriate solution.

26. Changes to These Terms

RSF Packaging may update these Terms & Conditions at any time.

Changes may include updates to:

• Products
• Services
• Prices
• Order procedures
• Shipping terms
• Return and refund procedures
• Website functionality
• Business policies

The updated version will be posted on this page with the applicable revision date.

Customers should review the current Terms & Conditions before placing new orders.

27. Governing Law

These Terms & Conditions are subject to applicable laws and regulations governing the relevant transaction and the parties involved.

Where a specific governing law or jurisdiction is required for an agreement, that provision should be stated in the applicable quotation, order agreement, or other written contract.

28. Contact RSF Packaging

If you have questions about these Terms & Conditions, your order, or any of our policies, please contact us.

RSF Packaging
Email: sales@pvccustompatches.com
UK: 01273025397
USA: +1 332-232-3086

USA Office:

810 Richmond Road
Staten Island, NY 10304
USA

UK Office:

53 Western Rd
Hove BN3 1JD
United Kingdom

Canada Office:

80 Zenway Blvd
Woodbridge, ON L4H 0S5
Canada

Customer Support: Monday–Sunday, 9:00 AM–8:00 PM

By using our website or placing an order with RSF Packaging, you acknowledge that you have read and agree to these Terms & Conditions.