Last Updated: August 2026

At RSF Packaging, we manufacture custom packaging according to customer-approved specifications. Because many of our products are made specifically for individual orders, refunds are subject to the circumstances of the order and the stage of production.

Custom Orders

Custom packaging orders are generally not eligible for a refund once production has started, particularly when the products are being manufactured according to the customer's approved artwork, specifications, dimensions, materials, colors, and quantities.

Refunds are not normally available for:

• Change of mind after production has started
• Customer-approved artwork or design errors
• Spelling or content errors approved by the customer
• Changes to product specifications after production begins
• Products manufactured according to the approved order specifications

Please review your order and final proof carefully before providing approval.

When a Refund May Be Considered

A refund may be considered when:

• RSF Packaging is unable to fulfill the approved order
• A significant manufacturing error caused by RSF Packaging cannot reasonably be corrected
• The wrong product was supplied and a replacement is not an appropriate solution
• A verified issue qualifies for a refund under the applicable terms of the order

Refund eligibility is determined based on the circumstances of the individual order.

Replacement Before Refund

Where appropriate, RSF Packaging may first offer a replacement or correction instead of a refund.

This may apply when a product has a verified manufacturing defect, production error, or incorrect item that can reasonably be reproduced or corrected.

The available resolution will depend on the nature and extent of the issue.

Approved Refunds

If a refund is approved, it may be issued to the original payment method used for the order.

Depending on the circumstances, RSF Packaging may also offer another appropriate resolution, such as a replacement or store credit, where agreed with the customer.

Refund Processing Time

Approved refunds are normally processed within 5–10 business days after the refund has been approved.

After RSF Packaging processes the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Order Cancellation & Refunds

Orders may generally be cancelled before production begins.

Once final artwork and specifications have been approved and production has started, cancellation may no longer be possible because materials, labor, printing, and production resources may already have been committed to the order.

If you need to cancel an order, contact us as soon as possible.

Shipping Charges

Where a refund is approved, the treatment of shipping charges will depend on the reason for the refund and the circumstances of the order.

If a refund is approved because of a verified error caused by RSF Packaging, applicable shipping charges may be included in the refund where appropriate.

Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs or videos
• Delivery information

Our team will review the claim and determine whether a replacement, correction, refund, or another appropriate resolution applies.

No Automatic Refunds

Submitting a refund request does not automatically guarantee a refund.

Each request is reviewed based on the order details, production status, approved specifications, nature of the issue, and any supporting evidence provided.

Contact Us

For questions regarding refunds or to submit a refund request, please contact:

RSF Packaging
Email: sales@pvccustompatches.com
UK: 01273025397
USA: +1 332-232-3086

USA Office:

810 Richmond Road
Staten Island, NY 10304
USA

UK Office:

53 Western Rd
Hove BN3 1JD
United Kingdom

Canada Office:

80 Zenway Blvd
Woodbridge, ON L4H 0S5
Canada

Customer Support: Monday–Sunday, 9:00 AM–8:00 PM

RSF Packaging is committed to handling eligible refund requests fairly and providing appropriate solutions when an issue occurs with your order.