Last Updated: August 2026

At RSF Packaging, most of our products are custom manufactured according to each customer's specifications. Because custom packaging is produced specifically for your business, returns are handled differently from standard retail products.

Custom Packaging Returns

Custom products are generally not eligible for return when they have been manufactured correctly according to the approved order specifications.

Returns are generally not accepted for:

• Change of mind after production has started
• Artwork or design errors approved by the customer
• Spelling or text errors contained in approved artwork
• Changes to size, color, style, material, or quantity after production approval
• Products manufactured according to the final approved specifications

We strongly recommend reviewing your artwork, dimensions, colors, quantities, and other specifications carefully before giving final approval.

When a Return May Be Accepted

A return may be considered when:

• The wrong product was delivered
• The product has a verified manufacturing defect
• The order was significantly produced incorrectly by RSF Packaging
• The products were damaged during shipping

All return requests must be submitted within 7 days of delivery.

Requests submitted after this period may not qualify for a return, replacement, or other resolution.

Return Requirements

To help us review your request, please provide:

• Your order number
• Delivery date
• A description of the problem
• Clear photographs or videos showing the issue
• Photographs of the shipping packaging when applicable

Products should remain unused and in their delivered condition while the return request is being reviewed.

Products damaged after delivery because of improper handling, storage, installation, or use may not qualify for return.

Return Approval

Please do not send products back without receiving return approval from RSF Packaging.

If your return is approved, our team will provide instructions regarding the return process and shipping arrangements.

For approved returns resulting from a verified RSF Packaging manufacturing error, we will arrange the appropriate return process and cover applicable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged or contains incorrect products, contact us within 7 days of delivery.

For shipping damage, please contact us as soon as possible and provide photographs of both the damaged packaging and the products.

Our team will review the claim and determine the appropriate solution.

Return Shipping

Return shipping arrangements depend on the reason for the return.

Where a return is approved because of a verified manufacturing error by RSF Packaging, we will cover applicable return shipping costs.

Customers may be responsible for return shipping costs for other approved return situations.

Contact Us

For return questions or to submit a return request, please contact:

RSF Packaging
Email: sales@pvccustompatches.com
UK: 01273025397
USA: +1 332-232-3086

USA Office:

810 Richmond Road
Staten Island, NY 10304
USA

UK Office:

53 Western Rd
Hove BN3 1JD
United Kingdom

Canada Office:

80 Zenway Blvd
Woodbridge, ON L4H 0S5
Canada

Customer Support: Monday–Sunday, 9:00 AM–8:00 PM

We appreciate your business and will work with you to resolve verified product or delivery issues as fairly and efficiently as possible.